FAQ
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Opus Appliances focuses on practical design, quality materials, and reliable performance. Every product is selected and tested to feel intentional, durable, and at home in real kitchens.
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We're a small team based in South Florida, USA. We're an online only store but we're very much a real, approachable team. If you ever need us, you can reach us directly at support@opusappliances.com.
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Yes. Every Opus Appliances product is inspected before it leaves our hands, securely packaged, and shipped with tracking, so you can shop with confidence from start to finish.
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Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.
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Here are our estimated delivery times:
Order cutoff time: 5:00 PM (EST), Monday to Friday. Orders placed before 5:00 PM are processed the same business day. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 6 to 8 business days (Monday to Friday).
Estimated total delivery time: 7 to 10 business days.
For more details, please refer to our Shipping Policy. -
Yes, once your order ships, tracking details are emailed so you can follow delivery progress. You can track your order through the Track Order page on our website at opusappliances.com.
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You can return items within 30 days from when your order arrives for an easy return. For more details, please refer to our Refund Policy.
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No restocking fees. Items just need to be unused and in their original packaging. Please note that for change of mind returns, the customer is responsible for return shipping costs. Returns for defective or damaged items are completely free.
For more details, please refer to our Refund Policy. -
Contact us at support@opusappliances.com with your order number and we'll make it right. Defective, damaged, or incorrect items can be returned at no cost to you, with refunds processed within 7 business days after inspection.
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Store Name: Opus Appliances
Store Address: 4950 SW 158th Avenue, Southwest Ranches Florida 33331, United States
Store Email: support@opusappliances.com
Store Phone: +1 9542283286
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.